Sad customer service

It's sad when you know more than customer service. I've got a fancy Nike watch-heartrate-pedometer combo that's supposed to download from the watch through a USB receiver. Unfortunately, the software hasn't recognized the connection since I got a new computer. So I called Nike. After three holds and transfers:

Me: "Yeah, my Triax Elite isn't being recognized by the computer."

Nike: "What software are you using?"

Me: "...the Triax Elite software?"

Nike: "No, what software are you using?"

Me: "You mean operating system? It's OS X 10.5."

Nike: "I don't know why a new computer would make it stop working..."

Me: "Apple changed its processors; it's a new chipset."

Nike: "Oh. Let me check. [Five minutes later] We don't have any software for new Macs."

Me: "Nevermind. That's OK, I'll just go buy a new $300 watch."

Well, at least all three people I talked to were very friendly about it. It's too bad--the Nike Triax Elite HRM/SDM has been a very good system for me for two or three years now. The only major problems are that the watch bands don't appear to be sweat-proof (two of them have corroded completely through), and that the battery hatch on the foot pod is accessed through a screw-off cap made entirely of plastic. The slot to twist it strips very easily, and it is now jammed in there unmovably. Fortunately the compartment can be accessed by removing four tiny screws and taking the thing apart--kinda a pain in the ass, but at least it works.

The major thing that the Triax had going for it was that it was compatible with a Mac (and the software isn't too bad). I don't think the Garmin, the Suunto, the Polar, or the Timex are. :P